Terms & Conditions
Last updated: 11 September 2026
These Terms & Conditions apply to the use of Essex Pet Services Direct and to businesses, independent service providers and other organisations that submit or purchase a listing on the website.
Essex Pet Services Direct is operated by Terence James Allington trading as Essex Pet Services Direct.
Website: essexpetservicesdirect.co.uk
Email: contact@essexpetservicesdirect.co.uk
1. About Essex Pet Services Direct
Essex Pet Services Direct is an online directory designed to help people find pet-related businesses, independent carers and specialist service providers operating in Essex.
We provide advertising and directory space only.
We do not provide the pet services advertised on the website and we are not a party to any booking, agreement, payment or other arrangement made between a customer and a listed provider.
Customers contact providers directly and make their own arrangements with them.
2. Using The Website
You may use the website to browse listings, find pet-related services and contact listed providers.
You must not use the website:
- for any unlawful or fraudulent purpose;
- to interfere with the operation or security of the website;
- to copy, scrape or reproduce substantial parts of the website without permission;
- to submit false, misleading or malicious information; or
- in any way that could harm Essex Pet Services Direct, its users or listed providers.
We may restrict or block access where we reasonably believe the website is being misused.
3. Provider Listings
Businesses, sole traders, independent carers and specialist providers may submit a listing where their service is relevant to pets or pet owners in Essex.
Submitting a listing does not guarantee publication.
We may review information before a listing is published and may ask for clarification or additional information where reasonably necessary.
We may refuse or remove a listing that we reasonably believe:
- contains false or misleading information;
- promotes unlawful activity;
- is inappropriate for the website;
- infringes another person’s rights;
- presents a significant safety or welfare concern;
- does not relate sufficiently to pet services; or
- breaches these Terms & Conditions.
Reviewing or accepting a listing does not mean that Essex Pet Services Direct endorses, recommends, guarantees or independently verifies the provider or its services.
4. Standard And Enhanced Listings
Essex Pet Services Direct currently offers:
Standard Listing — £10 per year
Enhanced Listing — £20 per year
A Standard Listing provides the core information needed for customers to find and contact a provider.
An Enhanced Listing provides additional space and options for displaying further information, photographs, video and service highlights.
Prices may change in the future. Any change will not affect a listing that has already been paid for during its current listing period.
Any new price will be made clear before renewal or purchase.
5. Listing Period And Renewal
Unless otherwise stated, a paid listing runs for 12 months from the date it becomes active.
Listings do not automatically renew unless this is clearly agreed with the provider beforehand.
Before or around the end of a listing period, we may contact the provider about renewing the listing.
There is no obligation to renew.
6. Payment
Submitting the List Your Service form does not by itself mean that payment has been taken or that a listing has been approved.
Where payment is required, the provider will be given the relevant payment information or payment method.
A listing will normally be published after the required information has been received, the listing has been accepted and the applicable fee has been paid.
Essex Pet Services Direct does not take commission from bookings or work arranged between customers and providers.
7. Cancellations And Refunds
A provider may ask for their listing to be removed at any time by contacting us.
Once a paid listing has been published, listing fees are normally non-refundable unless required by law or unless Essex Pet Services Direct has failed to provide the purchased listing service.
If Essex Pet Services Direct declines a listing after payment has been taken but before publication, the listing fee will be refunded.
If we permanently remove an active paid listing for reasons unrelated to any breach by the provider, we will consider an appropriate refund for the unused part of the listing period.
8. Provider Responsibilities
Providers are responsible for ensuring that all information supplied to Essex Pet Services Direct is accurate, current and not misleading.
Providers are responsible for their own:
- prices and charges;
- availability;
- bookings and cancellations;
- customer communications;
- insurance;
- licences and registrations;
- qualifications;
- background checks;
- tax obligations;
- legal and regulatory responsibilities; and
- animal welfare responsibilities.
Where a particular service requires a licence, registration, insurance, qualification or other legal requirement, it is the provider’s responsibility to ensure that it is in place and remains valid.
Providers must tell us if important information in their listing changes.
9. Customer Responsibilities
Customers are responsible for deciding whether a provider is suitable for their needs.
Before arranging a service, customers should make whatever checks they consider appropriate. This may include asking about experience, insurance, licences, qualifications, references, DBS checks where relevant, prices, availability and service arrangements.
Essex Pet Services Direct cannot guarantee the quality, safety, availability or suitability of any service advertised on the website.
10. Arrangements Between Customers And Providers
All discussions, bookings, payments and arrangements are made directly between the customer and the provider.
Essex Pet Services Direct does not handle bookings or payments between customers and providers.
Any contract for pet care, products or other services is between the customer and the provider concerned.
Any complaint, refund request, cancellation, disagreement or dispute relating to those services should normally be dealt with directly between those parties.
11. Information And Content Provided By Sellers
Providers retain ownership of photographs, logos, videos, descriptions and other original material they submit.
By submitting material for a listing, the provider gives Essex Pet Services Direct permission to store, resize, crop, format and display that material as reasonably necessary to create and operate the public listing.
Providers must only submit content they own or have permission to use.
Content must not infringe copyright, trade marks, privacy rights or any other rights belonging to another person or organisation.
12. Website Content
We aim to keep information on Essex Pet Services Direct accurate and useful, but some listing information is supplied directly by third-party providers.
We cannot guarantee that every piece of information on the website will always be complete, accurate or up to date.
Providers may change their services, prices, opening hours, availability or other details without notifying us immediately.
Customers should confirm important information directly with the provider.
13. External Websites And Links
Listings may contain links to websites, social media pages, booking systems or other services operated by third parties.
Essex Pet Services Direct does not control those external services and is not responsible for their content, availability, security or privacy practices.
Following an external link is at the user’s own discretion.
14. Website Availability
We aim to keep the website available and functioning properly, but uninterrupted access cannot be guaranteed.
We may temporarily suspend or restrict the website for maintenance, security, technical problems, upgrades or circumstances outside our reasonable control.
15. Intellectual Property
The Essex Pet Services Direct name, branding, logo, website design and original website content belong to Essex Pet Services Direct unless otherwise stated.
They must not be reproduced, copied or commercially exploited without permission.
This does not affect ownership of material supplied by individual providers for their own listings.
16. Liability
Essex Pet Services Direct acts as an advertising directory and does not provide the services advertised by listed providers.
To the extent permitted by law, we are not responsible for loss or damage arising from:
- the acts or omissions of a listed provider or customer;
- services arranged between customers and providers;
- inaccurate information supplied by a third party;
- the cancellation or non-performance of a service;
- disputes between customers and providers;
- external websites or services; or
- temporary interruption of the website.
For providers using Essex Pet Services Direct for business purposes, our total liability relating to a paid listing will not normally exceed the amount paid to us for that listing during the relevant listing period.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.
17. Removal Of Listings
We may suspend, refuse or remove a listing where there is a reasonable basis for doing so, including:
- non-payment;
- misleading or inaccurate information;
- unlawful activity;
- serious complaints or safety concerns;
- misuse of the website;
- infringement of another person’s rights; or
- breach of these Terms & Conditions.
Where appropriate, we may contact the provider first and give them an opportunity to correct the issue.
18. Changes To These Terms
We may update these Terms & Conditions as the website, services or legal requirements change.
The latest version will be published on this page with an updated revision date.
Where a material change directly affects an active paid listing, we will take reasonable steps to avoid unfairly changing the service that has already been purchased.
19. Privacy
Personal information is handled in accordance with the Essex Pet Services Direct Privacy Policy.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute relating to these Terms or the use of Essex Pet Services Direct will be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.
21. Contact
Questions about these Terms & Conditions can be sent to:
Essex Pet Services Direct
Email: contact@essexpetservicesdirect.co.uk
Website: essexpetservicesdirect.co.uk